Refund policy

Return Policy

At Kai's Lotus, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

Return Window

You have 7 days from the date you receive your product to notify us if you'd like to initiate a return. Please contact our support team within this timeframe to begin the return process.

Return Conditions

To be eligible for a return, items must be:

  • In good condition
  • Clean and free from any damage
  • Returned with all original tags and packaging when possible

All returns will be reviewed by our support team to ensure they meet our return conditions.

Exchanges

We offer exchanges for items of the same price. If you'd like to exchange your purchase for a different colour or style, just let us know when you contact support.

Refunds

Approved refunds will include:

  • The original purchase price of the item
  • Any applicable taxes

Please note: Shipping fees are non-refundable. If your original order qualified for free shipping, the refund will reflect the product price and tax only.

How to Start a Return

To initiate a return or exchange:

  1. Contact our support team through our contact page within 7 days of receiving your order
  2. Provide your order number and reason for return
  3. Our team will review your request and provide the next steps
  4. Once approved, you'll receive instructions for returning your item

Questions?

If you have any questions about our return policy or need assistance with a return, please don't hesitate to reach out to our support team. We're committed to making this process as smooth as possible for you.